| Approved | Engineer has approved the invoice. Next step is Completed or Rejected. |
| Completed | This work request is closed. |
| Contracted | Engineer or estates have allocated a term contractor. Next step is Contractor Accepted. |
| Contractor Accepted | Term Contractor has agreed to take on the request. Next step is Contractor Attended. |
| Contractor Attended | Term-contractor has attended the request. Next step is Job Completed. |
| Denied | Engineer has not approved the invoice due to excessive cost or unclear work description. Next step is Invoiced. |
| Direct Labour Approved | Engineer has approved the direct labour. Next step is Completed or Direct Labour Rejected. |
| Direct Labour Contracted | Engineer has allocated direct labour. Next step is Direct Labour Approved. |
| Direct Labour Rejected | Originator does not agree that work has been carried out. Next step is Direct Labour Approved or Override: Final Approval. |
| Engineer | Estates have allocated an engineer. Next step is Contracted or Non-Term Contracted or Direct Labour Contracted. |
| Estates | Reviewer has passed the request on to estates. Next step is Engineer or Contracted or Non-Term Contracted. |
| Invoiced | Term contractor has sent the invoice. Next step is Approved or Denied. |
| Job Completed | Term contractor has finished working on the job. Next step is Invoiced. |
| Non-Term Accepted | Estates entered QSP number to work request. Next step is Non-Term Approved or Non-Term Denied. |
| Non-Term Approved | Estates has approved the invoice. Next step is Completed or Non-Term Rejected. |
| Non-Term Contracted | Estates or engineer has allocated a non-term contractor. Next step is Non-Term Accepted. |
| Non-Term Denied | Estates denies the invoice. Next step is Non-Term Approved or Non-Term Denied. |
| Non-Term Rejected | Originator does not confirm that work is satisfactory. Next step is Non-Term Approved or Non-Term Denied. |
| Originator Rejected | Originator does not confirm that work is satisfactory. Next step is Approved or Denied. |
| Request Raised | Student or staff has entered a work request. Next step is Estates or Completed. |